Eric D
Indianapolis, IN | 2024 GMC CanyonJanuary 8, 2026
You have been excellent over the last 20 years that I have been coming there. But this last oil change and two before that the guy that fills the windshield washer took a break. A couple days after my visit the windshield washer warning lights up. Not a big deal, but kind of annoying. Everything else 99 %.
Response from STOOPS BUICK-GMC
January 8, 2026Eric, we really appreciate your feedback! Please reach out to us at (317) 839-7771 so we may identify ways to improve your experience.
James M
Greenwood, IN | 2025 GMC HUMMER EV PickupAugust 15, 2025
Easy buying experience
Response from STOOPS BUICK-GMC
August 18, 2025We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Ron S
Coatesville, IN | 2024 GMC Sierra 1500May 15, 2025
From checking vehicle in to checking vehicle out, one easy experience
Response from STOOPS BUICK-GMC
May 16, 2025We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Brenda S
Martinsville, IN | 2021 Buick Encore GXMay 15, 2025
Service department was very nice and friendly. Unfortunately they could not find the problem. My 2021 Encore is junk. For sometime after you put in reverse then put it in drive, it will rev up and jerk forward. Three other family members drove it and same thing. It does not happen all the time, and doesn’t have a code, so hard to know if someone doesn’t drive it for a day or two. Mechanic said seems like a valve seems to be stuck in the transmission. I have extended warranty so not paying someone else to fix it. Hope Buick sees this, I will be getting rid of this, feel sorry for whoever buys it! Also my daughter did goggle complaints with Encore 2021 and found several complaints. Brenda Sanders
Response from STOOPS BUICK-GMC
May 19, 2025Brenda, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (317) 839-7771 at your earliest convenience to discuss how we can turn this experience into a positive one.
Davie C
BROWNSBURG, IN | 2017 Buick EncoreApril 11, 2025
Was there on time everything went well.
Response from STOOPS BUICK-GMC
April 12, 2025Davie, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
William F
PLAINFIELD, IN | 2017 Buick EnvisionApril 4, 2025
It was very slow getting checked in, All I wanted was an oil change and a filter. An hour after I had been checked in, I was called to the service desk. I thought the work was finished. Instead, they handed me a 5 page list of work that was "Suggested" to be done. Total cost was over $1,700.. I felt like I was in a bait and switch scam. I said, "NO". I waited another 35 minutes. for the job to be done. The experience turned me off!!!
Response from STOOPS BUICK-GMC
April 6, 2025Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (317) 839-7771 to discuss your concerns, as your satisfaction is of utmost importance to us.
David M
Indianapolis, IN | 2018 Chevrolet 2500HD SilveradoDecember 30, 2024
Was greeted by friendly staff and was directed to the customer service waiting area. My vehicle was promptly serviced. Very satisfied with the service that I received. Will continue to do business with Stoops! Good job!
Response from STOOPS BUICK-GMC
December 31, 2024David, our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
Michael C
Plainfield, IN | 2022 Buick EnvisionNovember 22, 2024
Very professional
Response from STOOPS BUICK-GMC
November 24, 2024Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Linda S
Danville, IN | 2024 GMC TerrainNovember 12, 2024
All went great. They were friendly and I was out in an hour. Great job
Response from STOOPS BUICK-GMC
November 13, 2024Linda, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Margaret S
Plainfield, IN | 2023 Buick EnvisionNovember 11, 2024
It was very good
Response from STOOPS BUICK-GMC
November 12, 2024Margaret, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
