Reviews

I made an appointment for a oil change. When I got there the gentleman said I would need a filter(said nothing about a tire rotation). Told him filter was fine to change. When he brought my paperwork to me he said we did oil change, filter and rotated tires. I told him I didn’t want the tires rotated and he did not mention that to me upon check in. He said “well you signed the paperwork”. I told him, yes I signed the paperwork, but he did not mention anything about tire rotation or I would have told him no because it’s free from where I purchased the tires. The cashier commented real sarcastic well it’s part of the oil change. The gentleman said “Well do you want me to unrotate them?” I told him no because I was already there for an hour and a half. Just told him I would find somewhere else to go. He said okay

Friendly and did the service at the time quoted. I brought Abby a small dog we walked around the lot and she had a good time but she would like treats the next time.

John checked my wife in for an oil change and tire rotation. We have a service contract we purchased with the Enclave at Andy Mohr in Fishers that was not on our account yet. John jumped through the hoops to get our contract information and added it to our account. We appreciate the constant courteous service we always receive at Stoops. Only bought our vehicle from that other place because they had inventory. Thank you for always striving to provide friendly and efficient customer service. Kevin

treated with respect and dignity

Great service and interaction.

I have used Stoops for a few different issues. They are always professional and quick in giving excellent care. The work is done right the first time without a need for follow up visits.

The dealership had two of the NEW 2022 GMC Sierra 3500 Denali DRW trucks available in the area. In fact, they may have had the only two we could find. That was a huge draw. Our salesman, Rich, was amazing. No rush and very personable. The price was fair. HOWEVER, we saw the vehicle on Saturday with a price. We called to set up an appointment to be shown the vehicle on Monday. At the time we were looking at the vehicle, the price went up by a $5,000 market adjustment. In fact, one of the dealership employees was adding the adjustment stickers to all of the dually trucks as we were walking down the line. We pointed out the exact price we saw the truck on Saturday, and it was exactly $5,000 less. The dealership said no deal at the original price, and we would have to pay the extra market adjustment price. We left the dealership without the truck. They called back an hour later and lowered the price by $2,000, so it was still $3,000 higher than Saturday's price. We were not pleased with the sales manager, but we somewhat understand. This is still an instance of the dealership raising the price because they COULD. I believe it should have been reduced down to the price sticker we saw (on the truck AND on the internet advertised price was saw on Sunday. Overall, though, the salesperson (Rich) was very communicative and we felt like he was on our side. In fact, it seemed he was a little rattled when the sales manager wouldn't come down on the price. Other than the pricing described, the overall experience was still a good one. I just hate it when you feel like the dealer just got the best of you.

Just getting my oil changed. Christie was the service rep that took care of me. She was knowledgeable, pleasant and professional. I have always found that to be the case at Stoops. That is why I buy my cars there.

You guys get the job done! Thank you!

Aaron got me in and out quick.